Privacy Policy

1. Introduction

PT Pharmex Global Astrindo (collectively, “us”, “we”, or “our”) operates KIVA Beauty (hereinafter referred to as the “site”).

We care about the processing, confidentiality, and safety of your personal data.

Our Privacy Policy governs your visit to www.kivabeauty.co.id. The aim of this Privacy Policy is to provide you with information about how we collect, use, share, and safeguard your personal data. This Privacy Policy also tells you about your rights and choices with respect to your personal data.

We use your data to provide and improve our site. By using our site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

We collect information about you in a variety of ways depending on how you interact with us and our products and services, including through our websites, media channels, and advertisements.

Our Terms and Conditions (“Terms”) govern all use of our site and together with the Privacy Policy constitutes your agreement with us (“agreement”).

2. Definitions

SITE means the www.kivabeauty.co.id website operated by PT Pharmex Global Astrindo.

PERSONAL DATA refers to any information about an identified physical person or a physical person that may be indirectly or indirectly identified.

USAGE DATA is data collected automatically either generated by the use of our site or from our site infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our site. The User corresponds to the Data Subject, who is the subject of Personal Data.

3. Information Collection

We collect several different types of information about you from various sources. 

4. Types of Data Collected

Personal Data

The types of personal data we obtain about you depends on how you interact with us and our products and services. When we use the term “personal data,” we are referring to information that identifies, relates to, describes, or can be associated with you. Personal data includes, but not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, Country, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Usage Data 

We may also collect information that your browser sends whenever you visit our site or when you access our site by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access our site with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our site, to improve and customize our site.

You can enable or disable location services when you use our site at any time by way of your device settings. 

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our site and we hold certain information. 

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site. 

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our site.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.
  • Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests. 

Other Data

While using our site, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, NDA agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.

5. Use of Data 

PT Pharmex Global Astrindo uses the collected data for various purposes:

  • to provide and maintain our site;
  • to notify you about changes to our site;
  • to allow you to participate in interactive features of our site when you choose to do so;
  • to provide customer support;
  • to gather analysis or valuable information so that we can improve our site;
  • to monitor the usage of our site;
  • to detect, prevent and address technical issues;

  • to fulfil any other purpose for which you provide it;

  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

  • to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
  • to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information; 

  • in any other way we may describe when you provide the information;

  • for any other purpose with your consent.

6. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

7. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Indonesia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Indonesia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

PT Pharmex Global Astrindo will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

 8. Disclosure of Data

We may disclose personal information that we collect, or you provide: 

  • Disclosure for Law Enforcement. 
    • Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
  • Business Transaction. 
    • If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
  • Other cases. We may disclose your information also: 
    • to our subsidiaries and affiliates;
    • to contractors, service providers, and other third parties we use to support our business;
    • to fulfill the purpose for which you provide it;
    • for the purpose of including your company’s logo on our website;
    • for any other purpose disclosed by us when you provide the information;
    • with your consent in any other cases;
    • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

9. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. Site Providers

We may employ third party companies and individuals to facilitate our site (“Site Providers”), provide Site on our behalf, perform Site-related services or assist us in analysing how our site is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11. Analytics

We may use third-party Site Providers to monitor and analyze the use of our site.

12. CI/CD tools

We may use third-party Site Providers to automate the development process of our site.

13. Behavioral Remarketing

We may use remarketing services to advertise on third party websites to you after you visited our site. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our site.

14. Payments 

We may provide paid products and/or services within our site. In that case, we use third-party site for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

15. Links to Other Sites

Our website may include links to websites and/or applications operated and maintained by third parties. Please note that we have no control over the privacy practices of websites or applications that we do not own.  

We encourage you to review the privacy practices of those third parties.

16. Children’s Privacy 

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

17. Changes to This Privacy Policy

We may change our Privacy Policy and practices over time. You can check the legend at the top of this page to see when this Privacy Policy was last revised. To the extent that our Privacy Policy changes in a material way, the policy that was in place at the time that you submitted personal data to us will generally govern that data unless we receive your consent to the new Privacy Policy.

18. Contact Us

If you have any questions or concern about this Privacy Policy, please contact us by emailing kiva-marketing@pharmexglobal.com