Yes, we ship all over the world. Shipping costs will be calculated and added during checkout. 

Please note that all international packages may be subjected to customs duties and taxes. Please check your local customs website for more information.

Please allow 1-2 business days for us to receive and process your order. 

We offer multiple shipping methods. Shipping within Indonesia will take around 5-7 business days. While International shipping will take between 7-15 days.

You will get a shipment notification email with a tracking number as soon as your package ships.

KIVA respects and values every customer. We want you to be completely satisfied with every purchase. If you are not satisfied with your order, please return it within 14 days of receiving the order. Simply email us along with your Order Number and we’ll take you through the process.

All returns must be processed within 14 days of receiving the order. We only accept unopened, unused, and in its original packaging.

The original order number must be provided to place a return, and we will exchange or refund in full to your original payment method. Please note, gift cards are subject to final sale.

All returns are processed within 5-10 business days.

Simply email us with your Order Number and we’ll make sure you get the right product!

Your credit card will be charged as soon as your order is accepted and processed.

We suggest that you check your billing details, such as address zip code and security code, have been entered correctly, and that you check if your card is still active and not expired.

If it’s still not working, please contact your card provided for the issue.